The short version
- You can read this website without giving us any personal information.
- We use Google Analytics to count visits and see which pages are used, so we can improve the site. We do not use advertising cookies, and we do not sell information.
- We collect personal information only when you choose to send it to us through a form.
- What you send the City may be a public record under Louisiana law.
- The City's mobile app works without an account, keeps your location on your phone, and has no ads or tracking. How the app handles information.
Information you send us
When you submit a form (for example to report a problem, request a service, or apply for a job) we receive what you type into it, which may include your name, address, phone number, email address, utility account details, and any files you attach. We use it to respond to your request and to carry out City business related to it.
Submissions are stored in the City's website database, and a copy of what you submitted is emailed to the City department responsible. Attached files are kept in private storage that only authorized City staff can open.
Information collected automatically
- Spam and abuse protection. When you submit a form we compute a one-way, salted hash of your IP address so repeated abuse can be limited. The IP address itself is not stored with your submission. Forms are also protected by Cloudflare Turnstile, which checks that a submission comes from a person; Cloudflare processes your IP address and browser signals to do that under its own privacy policy.
- Visitor statistics. We use Google Analytics to understand how the site is used: which pages are viewed, how visitors arrive (for example from a search engine), and general information about the device and browser. Google processes this information for the City under its own privacy policy. What you type into a form is not sent to Google, and the pages City staff use to manage the site are not measured.
- Server logs. Like every website, our hosting provider briefly logs the address of each request, including IP address and browser type, to operate and secure the service.
Cookies and saved preferences
This website sets cookies that are strictly necessary to make it work: sign-in cookies for City staff who manage the site's content.
Google Analytics also sets its own cookies (named _ga and _ga_ followed by an ID) so that repeat visits can be counted. There are no advertising cookies. To opt out of Google Analytics, block cookies for this site in your browser settings or install Google's opt-out browser add-on.
If you press “Pause animations”, that choice is saved in your own browser so the site remembers it on your next visit. It is not a cookie, it is never sent to us, and clearing your browser's site data removes it.
Other companies involved
- Service providers. The website runs on hosting, database and email delivery services operated by other companies on the City's behalf. They may handle your information only to provide those services.
- Embedded video. A few pages show video from YouTube, Vimeo, Facebook or local news stations. Viewing such a page lets that company see your IP address. YouTube videos are loaded in its privacy-enhanced mode.
- Links to other websites. Online bill payment, permits and utility statements are provided on separate websites run by other companies. This policy does not cover them; read theirs before entering payment or account details.
Fonts and images for this website are served from the website itself. The only scripts loaded from other companies are Cloudflare Turnstile, on pages with a form, and Google Analytics.
The City's mobile app
This section covers Discover Broussard, the City of Broussard's official app for iPhone and Android. The City publishes it in the app stores; Page50, the City's web and app developer, built it and runs it for the City.
What the app collects
- Nothing to start with. You can use the app without an account and without giving any personal information.
- If you create an account: your email address, your password (stored only in a scrambled form that cannot be read back), an optional display name, and the places and events you save to your plan, so your plan is the same on all your devices.
- Usage statistics: when the app is opened, which places and events are viewed, when the walking tour is used, and that a search was made (not what you searched for). Each record carries a random ID created when the app is installed, the type of device (iPhone, Android or web), and your account ID if you are signed in. The City uses these counts to see which parts of the app people use. You can turn them off in the app under Settings, Privacy, Usage statistics.
- Notifications: if you allow notifications, the app stores the notification address Apple or Google issues for your phone, so the City can send its announcements. Turn City announcements off in the app's Settings at any time. Event reminders are scheduled on your phone itself.
- Coupons: if the City offers coupons in the app, the coupons you win are stored with your account.
Your location
The app uses your location only on your phone: to sort places by distance, to open walking tour stops as you reach them in GPS-guided mode, and for optional alerts when you are near a place in your plan. Your location is not sent to the City or stored by it. You can allow or deny location access in your phone's settings, and the app keeps working without it.
Who else handles it
- Service providers. The app's information is stored and served by hosting and database services operated by other companies on the City's behalf. They may handle it only to provide those services.
- Notifications are delivered through Apple Push Notification service and Google's Firebase Cloud Messaging, which handle the notification address and the message.
- Maps and routes. Maps are drawn from OpenFreeMap map tiles, so the map server sees your IP address and the area you are viewing. When the app draws a route between the places in your plan, it sends those places' locations (not yours) to OpenStreetMap-based routing services run by FOSSGIS and the OSRM project.
- Directions and links open in your phone's own maps app or web browser, which handle them under their own policies.
- There is no advertising in the app, it does not track you across other companies' apps or websites, and the City does not sell information.
Deleting your account
In the app, go to More, then Account, then Delete account. This removes your account, display name, saved plan and any coupons. Usage statistics already recorded stay, but are no longer connected to any account. You can also ask the City to delete your account by contacting City Hall at (337) 837-6681 or 406 E. Madison St., Building A, Broussard, LA 70518.
How long the app keeps it
Your account and saved plan are kept until you delete them. Usage statistics are kept for as long as the City's records retention schedule requires, and then disposed of.
Public records
The City of Broussard is subject to the Louisiana Public Records Law (La. R.S. 44:1 and following). Information you send the City, including through this website or the City's app, may be a public record and may be disclosed on request unless an exemption applies. Do not send sensitive information such as a Social Security number or bank details through a website form unless the form specifically asks for it.
How long we keep it
Form submissions are kept for as long as the City's records retention schedule requires for that type of record, and then disposed of.
How we protect it
The website is served only over an encrypted connection. Access to submissions is limited to authorized City staff who sign in individually, and staff changes are logged. If a breach of personal information occurs, the City will notify affected residents as required by the Louisiana Database Security Breach Notification Law (La. R.S. 51:3071 and following).
Children
This website and the City's app are not directed at children under 13, and we do not knowingly collect their personal information.
Your choices and questions
To ask what information the City holds about you from this website or the app, to ask for a correction, or to ask any question about this policy, contact City Hall at (337) 837-6681 or 406 E. Madison St., Building A, Broussard, LA 70518.
Changes to this policy
If this policy changes, the new version will be posted here with a new date.
Last updated .